UPDATE: Vets with claims for benefits could soon see even longer wait times

Thursday, April 17th, 2014

By Greg Neumann, WQOW 18

MADISON (WKOW) — Both politicians and veterans service professionals are expressing concerns that a new online claims system being initiated by the U.S. Department of Veterans Affairs (VA) could result in longer wait times for veterans in Wisconsin.

Dan Connery, the Veterans Service Officer for Dane County, says Wisconsin vets have traditionally seen some of the fastest claims processing in the country, because the regional VA office in Milwaukee is one of the most efficient in the country.

But because of a huge backlog of claims in other regional offices around the country, the Milwaukee office has had to take on unprocessed claims from Houston and Los Angeles in recent years.  That’s caused long delays for Wisconsin veterans, some of whom saw their claims brokered out to the VA office in Lincoln, Nebraska.

Now, the VA is looking at implementing a National Work Queue, which would compile all claims electronically and have them distributed to different regional offices around the country for processing.  That means Wisconsin veterans could have their claims being handled in San Diego or Philadelphia.

The goal for the VA is to decrease wait times nationwide.  But Connery worries that while the wait times around the country come down, they could continue to increase for veterans here in Wisconsin who are used to efficient service through the Milwaukee office.

Wisconsin’s eight members of the U.S. House of Representatives share that concern.  Last week, Rep. Sean Duffy (R-WI-7) authored a letter signed by all 7 other members of the Wisconsin House delegation, asking the VA to explain what steps are being taken the ensure the new National Work Queue won’t result in longer wait times for veterans here.

Follow this link to read more.

UPDATE: Vets with claims for benefits could soon see even longer wait times

MADISON (WKOW) — Both politicians and veterans service professionals are expressing concerns that a new online claims system being initiated by the U.S. Department of Veterans Affairs (VA) could result in longer wait times for veterans in Wisconsin.

Dan Connery, the Veterans Service Officer for Dane County, says Wisconsin vets have traditionally seen some of the fastest claims processing in the country, because the regional VA office in Milwaukee is one of the most efficient in the country.

But because of a huge backlog of claims in other regional offices around the country, the Milwaukee office has had to take on unprocessed claims from Houston and Los Angeles in recent years.  That’s caused long delays for Wisconsin veterans, some of whom saw their claims brokered out to the VA office in Lincoln, Nebraska.

Now, the VA is looking at implementing a National Work Queue, which would compile all claims electronically and have them distributed to different regional offices around the country for processing.  That means Wisconsin veterans could have their claims being handled in San Diego or Philadelphia.

The goal for the VA is to decrease wait times nationwide.  But Connery worries that while the wait times around the country come down, they could continue to increase for veterans here in Wisconsin who are used to efficient service through the Milwaukee office.

Wisconsin’s eight members of the U.S. House of Representatives share that concern.  Last week, Rep. Sean Duffy (R-WI-7) authored a letter signed by all 7 other members of the Wisconsin House delegation, asking the VA to explain what steps are being taken the ensure the new National Work Queue won’t result in longer wait times for veterans here.